bhai88 Privacy Policy

1. Introduction

1.1 bhai88 is an online casino and sports betting platform built specifically for the Bangladesh market. As a platform that handles financial transactions and identity verification, we take data protection seriously. This Policy sets out our practices in plain, accessible English so that every Member understands exactly how their information is handled.

1.2 The bhai88 platform processes personal data for a limited set of legitimate purposes: account management, payment processing in BDT, fraud prevention, regulatory compliance, responsible gaming support, and — where you have opted in — marketing communications. We do not process personal data for any purpose that is incompatible with these stated aims.

1.3 This Policy applies to all personal data collected through the bhai88 website, any mobile-optimised interface, email communications, and customer support interactions. It applies to all Members and prospective Members regardless of their location, provided they are accessing the bhai88 platform.

1.4 If you have questions about any aspect of this Policy, you may contact the bhai88 Data Support team at [email protected]. Contact details are plain text only — not a clickable link.

2. Personal Data We Collect

2.1 bhai88 collects the following categories of personal data, depending on how you interact with the platform:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you are aged 18 or above)
• Residential address in Bangladesh (including division, district, and postal code)
• Nationality and country of residence
• National Identity Card (NID) number, passport number, or other government-issued identifier provided during KYC verification

2.2 Contact Data

• Email address registered to your bhai88 account
• Mobile phone number (used for SMS verification and account security alerts)

2.3 Financial and Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet account numbers associated with deposits and withdrawals
• Bank account details where bank transfer is used as a payment method
• Visa or Mastercard details where card payment is used
• Full transaction history including deposit amounts, withdrawal amounts, timestamps, and payment method references
• Account balance records and bet history

2.4 Technical and Device Data

• IP address at the time of registration and each login
• Device type, operating system, and browser version
• Session timestamps and duration
• Geolocation data derived from your IP address (not GPS-level precision)
• Referring URL and on-site navigation data

2.5 Communications Data

• The content of support tickets, live chat transcripts, and email correspondence with the bhai88 support team
• Survey responses and feedback submitted voluntarily

3. How We Collect Your Data

3.1 Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or update your account profile.

3.2 Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or use the bhai88 platform. This includes technical data such as your IP address, device identifiers, and session activity.

3.3 From payment processors — when you initiate a transaction via bKash, Nagad, Rocket, Upay, or a banking partner, the payment provider shares transaction confirmation data with bhai88 to reconcile your account balance.

3.4 From identity verification services — during the KYC process, bhai88 may engage a third-party identity verification provider to cross-reference the documents you submit against authoritative data sources. These providers act as data processors under bhai88's instruction and are bound by strict data-processing agreements.

3.5 From fraud prevention partners — bhai88 may receive risk-scoring data from specialist fraud detection services to help identify suspicious account activity or unusual transaction patterns.

4. How We Use Your Personal Data

4.1 The personal data collected by bhai88 is used for the following purposes:

Purpose	Data Categories Used
Creating and managing your bhai88 Member account	Identity, contact, registration data
Processing deposits and withdrawals in BDT	Financial, identity, transaction data
Verifying your age and identity (KYC)	Identity, document data
Preventing fraud, money laundering, and account abuse	Identity, financial, technical, communications data
Providing customer support and resolving disputes	Identity, contact, communications, transaction data
Sending account security alerts and service notifications	Contact, technical data
Responsible gaming monitoring and intervention	Transaction, session, communications data
Sending promotional communications (where opted in)	Contact, behavioural data
Improving the platform and analysing usage patterns	Technical, behavioural data (anonymised where possible)
Complying with applicable legal and regulatory obligations	All categories as required

5. Legal Basis for Processing

5.1 bhai88 processes your personal data on the following legal bases:

• Contract performance — processing necessary to deliver the services you have contracted for when registering a bhai88 account, including account management, transaction processing, and customer support.
• Legal obligation — processing required to comply with applicable anti-money laundering (AML) rules, age verification requirements, and fraud reporting obligations.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and improving service quality, where these interests are not overridden by your fundamental privacy rights.
• Consent — processing for direct marketing communications, where you have explicitly opted in. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Data

6.1 bhai88 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data-processing agreements:

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Visa, and Mastercard, to the extent necessary to execute your deposit and withdrawal requests.
• Identity verification providers — specialist KYC service providers engaged to verify the authenticity of identity documents submitted by Members during account verification.
• Fraud detection and security partners — third-party services that assist bhai88 in identifying and preventing fraudulent activity, unauthorised access, and money laundering.
• Game content providers — providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to support game integrity and technical troubleshooting. No personally identifiable information is shared with game providers.
• Legal and regulatory authorities — where bhai88 is required by law, court order, or a valid regulatory request to disclose Member data. bhai88 will notify the affected Member of any such disclosure where legally permitted to do so.
• Professional advisers — legal counsel, auditors, and accountants acting in an advisory capacity, bound by professional confidentiality obligations.

7. Cookies and Tracking Technologies

7.1 bhai88 uses cookies and similar technologies to enhance your experience on the platform, maintain session security, and analyse aggregate usage patterns. The main categories of cookies used are as follows:

• Strictly necessary cookies — essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing core platform functionality.
• Functional cookies — used to remember your preferences such as preferred language settings, display options, and recently played games, so that you do not need to reconfigure them on each visit.
• Analytical cookies — used in aggregated, anonymised form to understand how Members navigate the platform, which pages are most visited, and where technical issues occur. This data is used solely to improve the bhai88 experience.
• Marketing cookies — used only where you have given explicit consent, to measure the effectiveness of promotional campaigns and to avoid showing you repetitive marketing communications.

7.2 You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the bhai88 platform. Disabling analytical or marketing cookies will not impair core account functionality.

7.3 bhai88 does not use cross-site tracking technologies to follow your browsing activity on websites unrelated to bhai88.

8. Data Security

8.1 bhai88 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bhai88 platform
• Encryption at rest for all personally identifiable information stored in bhai88 databases
• Role-based access controls ensuring that only authorised personnel can access Member data, and only to the extent required for their specific duties
• Multi-factor authentication for all bhai88 administrative systems
• Regular penetration testing and security audits conducted by independent security specialists
• Intrusion detection and anomaly monitoring systems operating on a continuous basis
• Formal data breach response procedures, including Member notification protocols

8.2 Despite these measures, no digital system can be guaranteed to be completely secure. In the event of a data breach that poses a significant risk to Member rights, bhai88 will notify affected Members as promptly as practicable and take immediate remedial action.

9. Data Retention

9.1 bhai88 retains personal data only for as long as is necessary for the purposes set out in this Policy, unless a longer retention period is required by applicable law.

9.2 The principal retention periods applied by bhai88 are as follows:

• Active account data — retained for the full duration of your account's active status plus a post-closure period of five (5) years, to meet anti-money laundering record-keeping requirements and to resolve any late-arising disputes.
• Transaction records — retained for a minimum of five (5) years following the date of the relevant transaction.
• KYC and identity verification documents — retained for five (5) years following account closure or the date of the last transaction, whichever is later.
• Customer support communications — retained for three (3) years from the date of the interaction.
• Marketing preferences and opt-out records — retained indefinitely to ensure that opt-out preferences are honoured in perpetuity.

9.3 Upon expiry of the applicable retention period, bhai88 will securely delete or irreversibly anonymise the relevant data so that it can no longer be linked to any individual Member.

10. Your Data Rights

10.1 As a Member of bhai88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bhai88 support at [email protected] (plain text — not a clickable link):

• Right of access — you may request a copy of the personal data bhai88 holds about you, along with information about how it is being processed.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bhai88's legal obligations to retain certain records.
• Right to restrict processing — you may request that bhai88 temporarily suspend active processing of your data while a dispute or correction request is being resolved.
• Right to data portability — you may request a machine-readable copy of the personal data you have provided to bhai88, where technically feasible.
• Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 bhai88 will respond to all data rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further sixty (60) days, in which case bhai88 will notify you of the extension and its reasons.

10.3 bhai88 will not charge a fee for handling data rights requests unless a request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may be applied.

11. Children's Privacy

11.1 The bhai88 platform is strictly intended for adults aged 18 and above. bhai88 does not knowingly collect, process, or store personal data relating to individuals under the age of 18.

11.2 If bhai88 discovers or is notified that an account belongs to a person under 18, the account will be permanently closed immediately, all associated data will be deleted except where retention is required by law, and any funds will be returned to the payment source used for deposit after deduction of any winnings generated.

11.3 If you are a parent or guardian and believe that a person under your care has registered a bhai88 account, please contact bhai88 support immediately at [email protected] (plain text — not a clickable link) so that appropriate action can be taken without delay.

12. Changes to This Privacy Policy

12.1 bhai88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform functionality. The date of the most recent revision is displayed at the top of this page.

12.2 Where changes are material — meaning they significantly affect how we use your personal data or the rights available to you — bhai88 will notify active Members via a prominent notice on the platform or by email to your registered address, at least fourteen (14) days before the changes take effect.

12.3 Your continued use of the bhai88 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you may request account closure and the deletion of your personal data (subject to applicable legal retention requirements) by contacting bhai88 support.

13. Contact Us

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way bhai88 handles your personal data, please contact the bhai88 support team using the details below. All contact information is provided as plain text only:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Target: Within 24 hours for general enquiries; within 30 days for formal data rights requests
• Language: English

13.2 For details about the Terms and Conditions governing your use of the bhai88 platform, please visit our Terms & Conditions page. For guidance on gambling safely and the tools bhai88 provides to help you stay in control, please visit our Responsible Gaming page.

13.3 For answers to common questions about account management, deposits, withdrawals, and bonuses, visit our FAQ page.